Refund policy
Return & Refund Policy
At Oreyva, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on all eligible purchases. If you are not satisfied with your order for any reason, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return and refund:
- Your item must be returned within 30 days of delivery.
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation may be required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Products damaged through misuse, neglect, or improper handling
Return Process
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The email address used to place the order
- A brief description of the reason for your return
Our support team will provide return instructions and any necessary return authorization details.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@oreyva.com. We will work with you to resolve the issue as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping charges paid at checkout are non-refundable unless required by applicable law.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it will be subject to our standard return policy.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
We are committed to ensuring a positive shopping experience and will do our best to assist you.